• Department: Macoupin County Public Transportation
• Reports to: Transportation Director
• Full-time with benefits including Health, Dental, Vision, Life Insurance, Pension, Vacation, Sick, Holiday, and Personal Time
• Pay Scale: $18.50-$19.00/hour compensation based on experience and qualifications
• Union Position

With supervision and direction from the Transportation Coordinator(s) and guidance from the Transportation Director and Administration, performs dispatching and clerical support duties for Transportation Department.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

• Minimum High School Diploma or equivalent.
• Two (2) years of customer service experience (transportation preferred).
• Four (4) years’ previous work experience.
• Good communication skills: verbal and written.
• Computer skills and ability to execute critical thinking.
• Must possess a valid Illinois Driver’s License.
• Must have an acceptable, “clean” driving record.
• Must be able to pass pre-employment background check.
• Proof of valid, up to date vehicle insurance.
• Must be up to date on all immunizations and vaccinations.
• Must pass pre-employment and random FTA Drug & Alcohol testing requirements.
• Ability to be mobile without any limitations or restrictions
• Basic Life Support (BLS) certification (or ability to obtain)

ILLUSTRATIVE EXAMPLE OF WORK

• Primary focus on providing front line customer service phone service support.
  • Respond to customer requests.
  • Offer solutions to meet customer needs.
  • Thoroughly and adequately record customer ride requests.
    • Ensure accurate data entry to ensure a positive customer experience and accurate billing and payment.
  • Communicate with customers, service partners, staff, and fellow health department employees in a professional, effective manner.
    • Interactions with multiple departments and locations required.
    • Able to work independently and within a team
• Provide phone and electronic contact support for drivers.
• Will receive immediate training on HIPAA regulations and maintain an up-to-date knowledge of all HIPAA policies and procedures.
• Willingness to be cross trained to provide other integrated services as needed.
• Must be comfortable and confident working in a fast-paced environment.
• Must possess strong communication skills with the ability to collaborate well with others to achieve the best results possible, manage your own time wisely, and work well independently and as a team player.
• Has read, reviewed, and agrees to work and support the mission statement of the MCPHD.
• Satisfactorily completes and attends training required for job responsibilities.
  • Including, but not limited to, mandatory quarterly staff training.
• Availability to relieve other dispatchers’ vacations/time off, requiring a temporary schedule change.
• May require some reporting and analysis, as well as monitoring electronic logs for validity and compliance.
• Learn and understand technology, software, procedures, vehicles, and other items/tasks as assigned or deemed necessary.
• Work as a team to ensure a safe work environment, achieve company goals, meet deadlines, properly and promptly address issues and opportunities, and provide a positive experience for staff and customers.
• Must possess problem solving willingness and capability.
  • Assist with route assignments and scheduling conflicts as needed.
  • Work with management, fellow dispatch, and drivers to resolve issues as they arise.
• Must be a conscientious worker, self-motivated, and detail oriented.
• Possess a general understanding of the geography of Macoupin County.
• Report any suspected child abuse/neglect to DCFS.
• Assists with administration of advertising programs available on MCPT vehicles
• Performs other duties as required or assigned.

PREFERRED EXPERIENCE

• Familiar with CTS Tripmaster Software or comparable logistically software and route mapping/scheduling.
• Geographically inclined and able to assess route times.
• Familiar working with MCOs (Managed Care Organizations) and Medicaid.

SKILLS AND ABILITIES

• Excellent organizational and multitasking abilities.
• Ability to handle multiple calls and requests simultaneously.
• Strong computer and data-entry skills
• Ability to communicate effectively with drivers, passengers, and staff.
• Problem-solving and decision-making skills in time-sensitive solutions.
• Professional customer service attitude.