• Department: Macoupin County Public Transit
• Reports to: Director of Transportation
• Non-Union Position
• Full-time with benefits including Health, Dental, Vision, Life Insurance, Pension, Vacation, Sick, Holiday, and Personal Time
• Pay Scale: $25.00 - $28.00/hour

With supervision and direction from the Director of Transportation, the Transportation Program Coordinator is responsible for planning, scheduling and coordinating public transit services to ensure safe, efficient, and reliable transportation for the community. This role serves as a key link between operations, drivers, maintenance teams and the public. The Transportation Program Coordinator will proactively solve issues and oversee drivers running on schedule to ensure smooth operation of the department.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

• Minimum required High School Diploma or GED.
• Two (2) years of customer service experience (preferably in a transportation environment
• Four (4) years of previous work experience
• Two (2) to five (5) years of experience in transportation coordination, logistics, dispatching, or transit operations.
• Strong verbal and written communication skills
• Strong organizational and time-management abilities
• Able to make sound, rapid decisions in a fast-paced or high-pressure situations
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.)
• Familiarity with CTS Tripmaster or similar scheduling/dispatcher software
• Knowledge and understanding of public transit regulations and safety standards.
• Ability to be mobile without any limitations or restrictions
• Must be up-to-date on all immunizations and vaccinations
• Basic Life Support (BLS) or ability to become certified
• Must have a valid government-issued photo ID

ILLUSTRATIVE EXAMPLES OF WORK

• With supervision of the Director of Transportation and PCOM and direction of the Administrator, is responsible for coordination of the Public Transportation, and senior Transportation programs.
• Coordinate daily transit operations, including route scheduling, vehicle assignments, and driver coverage.
• Monitor service performance and make real-time adjustments to address delays, disruptions, or emergencies.
• Communicate with drivers, dispatchers, and maintenance staff to ensure smooth operations
• Track and analyze ridership data, on-time performance, and service efficiency.
• Assist in developing and updating routes, timetables, and service plans.
• Responds to customer inquiries, complaints, and service requests in a professional manner.
• Ensure compliance with local, state, and federal transportation guidelines.
• Support special transportation programs (e.g. paratransit, senior services, etc.)
• Prepare reports on operations, incidents and performance metrics.
• Collaborate with city officials, contractors, and community stakeholders as needed.
• Coordinate drivers into integrated schedules and directs their work around their availability
• Schedule all appointments for:
  • Public Transportation Program
  • Senior Transportation Program
  • Direct supervision of all dispatchers, with duties including but not limited to:
  • Participation in hiring with Director of Transportation
  • Training
  • Scheduling
  • Appraisals
• Assist with coordination of the Driver Training Program with assistance from the Illinois

Transit Assistance Center of Western Illinois University.

• Complete electronic billing for all Medicaid transportation clients.
• Enter all Senior Transportation clients in Area Agency computer program.
• Maintain all employee records, training, and files for DOT compliance.
• Maintain all client records and files.
• Help maintain records and policies to meet necessary compliance.
• Immediately upon hire, complete training on HIPAA regulations and maintain an up-to-date knowledge of all HIPAA policies and procedures
• Willingness to be cross-trained to provide other integrated services as needed
• Oversee and assist with administration of the Advertisement Program.
• Oversee Group Trips and Service Contracts to ensure these matters are effectively executed.
• Assist with credentialing of Medicaid, MCOs, private insurance, etc.
• Must work in a dependable and consistent manner.
• Read, review and agree to work and support the mission statement of the MCPHD.
• Satisfactorily completes and attends training required for job responsibilities.
• Report any suspected child abuse/neglect to DCFS.
• Performs other duties as required or assigned.